They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. Since the turn of the century, there has been a notable shift in company cultures…
They say “if you can’t measure it, you can’t improve it”, and nowhere is that clearer than the art and science of customer success metrics. Since the turn of the century, there has been a notable shift in company cultures…
