Your Bitrix24 may store important information like employee and customer personal details, financial records, and legal documents. Protect this data from scammers pretending to be Bitrix24 partners.

If you need help in setting up your Bitrix24, here is how to stay safe:

Never grant admin permissions to unauthorized persons. They could dismiss other employees and take full control of your Bitrix24.

 

Contact a certified Bitrix24 partner

You can find a list of approved partners on our website. They are trained and experienced in implementing Bitrix24.

To find a partner, you can:

Select one from our directory. Filters partners by specialization, Bitrix24 version, and location. You can contact them directly or request a price estimate for your Bitrix24 implementation project.
Bitrix24 Partners

Send request

Send us an implementation request. We will suggest several partners. After talking to them, you can select one to work with.

Just click Get a price estimate and fill out the form.
How to submit Bitrix24 implementation request

Get a price estimate

If you have found a company on your own, make sure it is an official Bitrix24 partner:

  • Request a certificate from the company confirming the partnership with Bitrix24. There is a QR code you can scan to check the partner status.
  • Find the company in the partner directory on the official Bitrix24 website.
  • Contact us in the support chat or at partners@bitrix24.com to check the partner status.
Do not invite partners to your Bitrix24 or give admin permissions if they don’t have a certificate or are not on our website.

 

Invite a Bitrix24 partner

A Bitrix24 partner from a certified company can help set up your Bitrix24 tools. This is a special user with a Bitrix24 Partner mark, and their permissions are different from those of an administrator.

Invite a partner to your Bitrix24 only via the Invite Bitrix24 partner option. This way, they won’t get full access to your account. Bitrix24 partners cannot dismiss administrators and disable two-step authentication for other users.

To invite a partner,

  1. In the top-right corner, click Invite.
  2. Select Invite Bitrix24 partner in the menu.
  3. Enter their email. We will check to see if the email address belongs to a real partner. After that, they can access your account.
    Invite Bitrix24 Partner
Invite partner

 

Sign a contract with your partner

Your contract should detail the scope of work, deadlines, costs, and payment methods. Also, include a clause about non-disclosure of confidential data. This keeps you legally safe and protects your information.

Always pay through an invoice from the partner company, not to personal accounts. After everything’s set up, request a certificate of completed work.

 

In brief

  • Do not grant admin permissions to unauthorized persons. They could dismiss other employees and take full control of your Bitrix24.
  • Contact only the certified Bitrix24 partners listed in our partner directory.
  • Invite a partner to your Bitrix24 only via the Invite Bitrix24 partner option.
  • Make sure to sign a contract for any Bitrix24 setup services with your partner.
  • Always pay through an invoice from the partner company, not to personal accounts. After everything’s set up, request a certificate of completed work.